Overview
This Privacy Policy explains how INROSES collects, uses, shares, and protects your personal data when you visit our website (“Site”) or use any of our digital services. It also outlines the choices available to you regarding your personal information and how you can contact us.
In this policy, “INROSES,” “we,” “our,” or “us” refers to the relevant INROSES entity responsible for processing your personal data.
What Personal Data Do We Collect and When?
We collect personal data to provide you with the products and services you request. This may occur when you place an order, create an account, contact customer support, subscribe to communications, participate in promotions or events, or interact with our Site.
The personal data we collect may include:
- Contact details such as name, email address, phone number, billing and shipping address
- Account information including username, password, and order history
- Personal details such as gender, date of birth, and style preferences
- Payment and transaction information
- Images, photos, or content you choose to share with us
- Shopping preferences, wish lists, and marketing or cookie preferences
When you use our Site, certain information is automatically collected, including:
- IP address, browser type, device information, and operating system
- Cookies, pixel tags, and similar technologies used to improve functionality and user experience
Further details on this are provided in the Cookies & Tracking Technologies section of our Privacy Policy.
If you want, I can continue with:
Why and How We Use Your Personal Data
INROSES uses your personal data in the following ways:
To Provide the Services You Request
When you use our website or services, we use your personal data to fulfill your requests. For example, when you place an order, participate in a promotion, or contact our customer service team, we use your contact, delivery, and payment details to process orders, communicate with you, and resolve any issues or inquiries.
Some features may require additional data or consent, such as sharing content on social media or interacting with third-party platforms.
To Communicate with You
With your consent, we may send you marketing communications, updates, and news about INROSES products, launches, events, and promotions. You may opt out of marketing communications at any time.
If you are an existing customer, we may send you information about similar products or services where permitted by law, unless you choose to opt out. We may personalize communications based on your interactions with our website and past purchases.
To Operate, Improve, and Maintain Our Business
We use personal data for internal purposes such as accounting, audits, analytics, website optimization, and improving customer experience. This helps us diagnose technical issues and enhance our products and services.
To Protect Rights and Prevent Fraud
Personal data may be used to detect and prevent fraud, misuse, or violations of our terms, and to comply with legal obligations or government requests.
For Research and Analysis
We analyze customer interactions to better understand preferences, trends, and how to improve our offerings and website experience.
Other Purposes
We may use your personal data for additional purposes with prior notice and consent where required.
Legal Grounds
We process personal data to fulfill contracts with you, comply with legal obligations, and pursue legitimate business interests, while always respecting your rights and privacy.
Protection and Management of Your Personal Data
Encryption & Security
INROSES uses appropriate technical and organizational security measures, including encryption and secure authentication tools, to protect your personal data against unauthorized access, loss, misuse, or alteration.
International Transfers of Personal Data
The personal data we collect or process through our website and services may be stored or processed in the KENYA and other countries. Some recipients with whom INROSES shares personal data may be located outside the country in which your data was originally collected. These countries may not always provide the same level of data protection.
When transferring personal data internationally, INROSES ensures that appropriate safeguards are in place and that transfers comply with applicable data protection laws. These safeguards may include the use of standard contractual clauses, legally recognized data transfer agreements, or other approved mechanisms to ensure your data remains protected.
Retention of Personal Data
INROSES retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally, personal data is retained while you maintain an account with INROSES. Transaction-related data may be retained for longer periods to comply with legal, tax, and accounting obligations.
Opting Out of Direct Marketing
If you have an INROSES account, you can opt out of receiving marketing communications at any time by updating your preferences in the “View or Edit Profile” section of our website.
You may also unsubscribe from email or SMS marketing by clicking the unsubscribe link or following the opt-out instructions included in our communications.
Alternatively, you can contact us directly using the details provided in the Questions & Feedback section of this Privacy Policy, and we will assist you with your request.
