Frequently Asked Questions

Orders are typically dispatched from our warehouse within 1–3 business days. Please note that during busy periods such as new product launches, promotions, and sale events, dispatch may take up to 5 additional business days. We always work as quickly as possible to process and ship your order.

Once your order has been dispatch ,you will receive an email with the tracking details where you will be able to track your inroses order throughout its journey

Please email help @inroseshub@gmail.com immediately if you need to change or cancel your order .After your order has been dispatched ,unfortunately we will no longer be able to amend it

After we have receive your return ,please allow 5-10 working days for it to be processed

Yes, INROSES offers exchanges, subject to availability. To be eligible for an exchange, items must be returned in an approved and saleable condition within 5days of receiving your order. All items must have original tags attached, be returned in the original packaging (including the gift bag), and be free from makeup, stains, odors, or damage. Items must not have been worn, washed, or altered in any way. Once your return has been received and approved, we will process the exchange for your requested size, subject to stock availability. Please note that shipping costs for exchanges may apply.

Shipping times vary depending on the shipping destination. After dispatching ,Our estimated shipping time are; -KENYA , 1-3 Working days -REST OF THE WORLD, 2-5 Working days

Most of our style are in very limited quantities and only released once .please subscribe to our mailing list to be the first one to know when we launch new collection so you don't miss out . Alternatively; click the pre order button and fill out the form so we can customize the item for you

Please email inroseshub@gmail.com